FAQ
Welcome to our FAQ section! Here, you’ll find quick answers to common questions about ordering, shipping, returns, and everything you need to know about Cloqua’s Water Watch.
Products
How does the Water Watch remind me to drink water?
The Water Watch provides a gentle reminder every hour with either a flashing LED light or a subtle audible alert. This hourly prompt helps you stay on track with your hydration without being disruptive.
Is the Water Watch compatible with all water bottles?
The Water Watch is designed for use with both store-bought plastic bottles and reusable water bottles. It performs best on round, handle-free bottles for a secure and even fit.
What size water bottles does the Water Watch fit?
The Water Watch is designed to fit standard water bottles with diameters ranging from 2.25 to 4.5 inches. This range includes popular sizes, from a standard soda can (around 2.25 inches in diameter) up to the diameter of a CD (approximately 4.5 inches), making it versatile for most bottles.
How long does the battery last, and is it replaceable?
The battery in the Water Watch typically lasts up to 6 months with an average daily usage of 8 hours. It uses a replaceable CR2032 coin cell battery, which is easy to swap out to keep your Water Watch running smoothly.
Is the Water Watch waterproof?
The Water Watch is not waterproof, so it’s best to keep it dry. For optimal performance and durability, avoid exposing it to water or moisture, including rain or splashes.
Shipping
Where do you ship?
Currently, we only ship to addresses in the continental United States.
How much is Shipping?
We are pleased to offer FREE shipping on all orders, with no minimum purchase required.
How long does shipping take?
Delivery times may vary depending on your location. Most orders are delivered within 3-7 business days after processing.
Will I receive a tracking number?
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
Orders
What if I need to change or cancel my order?
We process orders quickly, but we’ll do our best to accommodate any changes. If your order hasn’t shipped yet, contact Customer Service at 1-385-499-1499 Monday through Friday 9AM - 9PM EST or send an email to: hello@cloqua.com for further assistance.
How do I know if my order has been processed?
You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.
Can I cancel my order?
You may cancel your order at any time prior to the product(s) leaving the warehouse. If you would like to do so, please contact Customer Service at 1-385-499-1499 Monday through Friday 9AM - 9PM EST or send an email to: hello@cloqua.com for further assistance.
Can I place an order over the phone?
You can place an order over the phone by calling us at 1-385-499-1499 from Monday through Friday 9:00AM – 9:00PM EST or email us at hello@cloqua.com
Payments
What payment methods does Cloqua accept?
The Cloqua Online Store accepts all major credit cards including Visa, MasterCard, American Express, and Discover. Express payment options include Apple Pay, Google Pay, Shop Pay, and Pay Pal.
How can I be sure that Cloqua's online shopping process is secured?
Your shopping experience with Cloqua is secured through advanced encryption and strict compliance with PCI DSS standards, which are designed to protect your personal and payment information. We use the highest industry security protocols to ensure that your data is safe during the entire transaction process.
When will Cloqua charge my credit card for my order?
Cloqua charges your credit card immediately when you place your order. This ensures your order is secured and begins processing right away.